Terms and Conditions
The term 'The Sassy Soap Company' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provides any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Delivery and Postage & Packaging
Our postage rates are based on the weight of your order. This is for our Standard Postage, and does not include insurance. If you wish to have postage insurance, this will incur an extra charge, so please notify us when you pay for your order via PayPal (in the Notes to Seller box) or email us at [email protected] with your order number in the 'Subject' box of your email. Your order will be shipped once you have agreed to and paid the extra charge.
You will receive an email when your order has been shipped to you.
Dispatch times - Your order will be shipped within 5 business, though we will always process orders as quickly as possible. Over Bank and Public Holidays, dispatch times may change. We will endeavour to notify you if we find that there may be a significant delay in dispatching your order.
Loss/Damage - We are not responsible for any packages that may be damaged or lost in transit if you do not have postage insurance. If you have postage insurance and your order is damaged, please keep the packaging as photographic evidence so that we can file a claim. If it goes missing, we will contact Canada Post to locate your order, and if unsuccessful, we will replace your order.
Non-Delivery - Please ensure that you give us a full postal address. If your order is unable to be delivered to you as a result of an incomplete address, we cannot accept responsibility. If you wish the order to be sent out to you again, you must pay the postage costs. We will invoice you via PayPal, which must be paid before we dispatch your order again.
We keep a 'Proof Of Postage' for all orders that we send out. If your order gets returned to us because no one has been able to sign for it, or if it goes uncollected from the Post Office, you must pay additional postage to re-send it. You will be sent an invoice via PayPal, which must be paid before we will dispatch your order again.
Payment - We only accept payment for orders via PayPal or email transfer. PayPal is a completely safe and secure way of sending payment. None of your bank/card information is ever held by us. You do not need a PayPal account to send a payment from your credit/debit card. We are not responsible for any charges you may incur from your bank/card company in relation to paying for an order from us.
Your order will only be shipped once we have received full payment from you. If for any reason your payment does not go through, your order will be cancelled.
Wholesale & Bulk Ordering
If you wish to place a wholesale or bulk order with us, please email as at [email protected] before placing an order. Wholesale & Bulk orders take four to six weeks to make and dispatch, so order in plenty of time.
Here at The Sassy Soap Company, we aim to give 100% customer satisfaction.
If for any reason you are unsatisfied with your order, please contact us at [email protected] in the first instance to discuss the problem.
We will not share any of your details or email address with any third parties. We may send out emails from time to time regarding new products and special offers on our website.
Thank you for visiting The Sassy Soap Company, if you have any questions about the above information, please do not hesitate to contact us at [email protected]